Shipping policy
At Nial Treks, we are committed to delivering your orders safely and efficiently to customers worldwide. Our goal is to ensure a smooth and reliable shipping experience for every purchase.
Order Processing
All orders are processed once payment method is confirmed at the time of delivery. After processing, your order is prepared and dispatched from our facility with care to ensure secure packaging and accurate handling.
Worldwide Delivery
Nial Treks operates globally, and we ship to customers across multiple countries. We work with trusted logistics partners to ensure that your products reach you safely, regardless of your location.
Tracking Information
Once your order has been dispatched, you will receive a tracking number (if available) via email or SMS, allowing you to monitor the status of your shipment.
Damaged or Lost Packages
In the unlikely event that your order is damaged during shipping or does not arrive, please contact us at [email protected]. Our team will investigate and assist you with a resolution, which may include a replacement or refund depending on the situation.
Customer Support
For any shipping-related questions, concerns, or assistance, you can reach out to us at [email protected]. Our team is here to help ensure your order reaches you without issue.