At Nial Treks, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our refunds and return policy is designed to make the process simple and clear.

Returns

• You may request a return within 14 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Certain items such as personal-use products, damaged goods due to misuse, or items not returned in their original condition may not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days. Refunds will be made in the original form of payment.

Exchanges

• If you received a defective or damaged item, you may request an exchange within 14 days of delivery.
• We will ship the replacement item at no extra cost once the returned product has been inspected and approved.

Return Process

To initiate a return or refund request, please contact our support team at [email protected] with your order number, product details, and reason for return. Our team will provide you with step-by-step instructions.

Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please contact us at [email protected] and we will assist you promptly.